> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Hear the AI

> Fix audio issues during a roleplay session

If the AI isn't speaking back to you during a roleplay, it's almost always a local audio issue — not the platform itself. Work through the steps below to fix it.

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## 1. Wrong Output Device Selected

Your system may be routing sound to the wrong device — for example, Bluetooth headphones that aren't nearby or connected.

Check your computer's audio output settings and confirm the correct headphones or speakers are selected.

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## 2. Audio Muted or Volume Too Low

Check your system volume and make sure the browser tab running the session isn't muted. It's a simple fix but easy to overlook.

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## 3. Browser Issue

Occasionally the browser stops routing audio correctly. Refresh the page and rejoin the session. If that doesn't work, try switching to Chrome.

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## 4. Unstable Internet Connection

Weak or inconsistent connections can interrupt audio streaming. Move to a more stable network and close other high-bandwidth applications while running a roleplay.

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## Quick Checklist

If you still can't hear the AI:

* Confirm the correct audio output device is selected in your system settings
* Check that your system volume is up and the browser tab isn't muted
* Refresh the session
* Try a different network or switch to Chrome

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## Best Practices

* **Use wired headphones when possible** — reduces connectivity issues common with Bluetooth devices
* **Test your audio before a session** — play any sound on your device to confirm output is working
* **Stay in a quiet environment** — clear audio makes it easier for both you and the AI to engage naturally

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## Getting Help

**Need help?** Contact us at [hello@exec.com](mailto:hello@exec.com) if audio issues persist and we'll help you troubleshoot.