Cancel a Coaching Session

Cancel a booked coaching session and get your credits back

You can cancel any upcoming coaching session from its detail page. As long as you cancel under the 24-hour cancellation and reschedule policy, you’ll get a full refund of the credits you used to book it.

Need to move the session to a different time instead of canceling it outright? The same three-dot menu has a Reschedule option - use that to keep your booking and just change the time.

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How to cancel a session

1. Open the session from your Sessions list

   Go to Coaching > Sessions in the sidebar, then click the upcoming session you want to cancel.

   
2. Open the three-dot menu

   In the top-right of the session header, click the three-dot menu. You’ll see two options: Reschedule and Cancel.

   
3. Click Cancel and confirm

   A Confirm cancellation? dialog appears. It tells you whether the session is refundable and gives you an optional field to note why you’re canceling.

   
4. (Optional) Add a reason

   If you want to share context with your coach, type a short reason in the Reason for canceling field. Your coach can read this in the session record.

   
5. Click Cancel Session

   The cancellation goes through immediately. You’ll be returned to your Sessions list, where the canceled session now appears under Past Sessions with a Session Canceled label.

   

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Cancellation policy

Sessions follow a 24-hour cancellation and reschedule policy: cancel at least 24 hours before the session starts and your credits are refunded automatically. The exact window is shown on the session detail page under Cancellation and Reschedule Policy.

• More than 24 hours before the session - your credits are refunded automatically when you cancel.
• Less than 24 hours before the session - the session is marked non-refundable, and the dialog will say so. You can still cancel, but credits aren’t returned automatically. Reach out to your coach or to [e-mail] if you need an exception.

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What happens after you cancel

Once the cancellation goes through:

• The session moves to your Past Sessions list with a Session Canceled tag and strikethrough styling.
• The session detail page shows a This session is canceled banner, your cancellation reason (if you provided one), and a Schedule Session button to book a new one with the same coach.
• Your coach is notified by email.
• If the session was refundable, your credits are returned to the account you booked from.

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If your coach cancels the session

Coaches can cancel sessions from their side too - for example, if something urgent comes up on their schedule. When that happens:

• You’ll get an email letting you know the session was canceled, and a cancellation reason if your coach added one.
• The session moves to your Past Sessions list with the same Session Canceled label you’d see if you canceled it yourself.
• Your credits are refunded if the session was refundable. If it was canceled less than 24 hours before the session, your coach can still choose to refund you - most do.
• You can rebook anytime by clicking Schedule Session on the canceled session, or by going to Coaching > Sessions and starting a new booking.

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Getting help

If something went wrong - credits didn’t return, you can’t find the cancel option, or you need to cancel a non-refundable session - email [e-mail] and we’ll sort it out.